Welcome to MyDesk

Select Your Home Region

    If you are a first time RSA token user, please ensure you have set an RSA personal PIN. For instructions, please refer the email that was sent to you upon completion of your RSA request. If you have forgotten your PIN, please contact Amelia by using the CS Mobile IT Help mobile app or by contacting IT Help.

    Unsupported Operating System Detected

    Please ensure you access MyDesk from the list of supported Operating Systems.

    Supported Windows Operating Systems:

    Windows 10 and 11 on x86/x64 hardware. Please ensure you have the latest operating system security and updates installed.

    Note: S mode is not supported


    Supported Mac Operating Systems:

    macOS 12.x (Monterey), 13.x (Ventura) and 14.x (Sonoma) on Intel and Apple Silicon. Please ensure you have the latest operating system security and updates installed.

    No physical Smart Card support for Mac Operating Systems. RSA token access only.


    Supported iPad Operating Systems:

    Minimum iPadOS version (latest version of iPadOS 15, 16 or 17)


    All other versions of Operating Systems are no longer supported as they are no longer supported by Microsoft or Apple

    MyDesk Home Installation Guides

    Please click on the following links for installation instructions:
    Windows Mac

    MyDesk Setup for Windows

    3 EASY STEPS



    Supported Windows Operating Systems:

    Windows 10 and 11 on x86/x64 hardware. Please ensure you have the latest operating system security and updates installed.

    Note: S mode is not supported


    Supported windows Browsers:

    Microsoft Edge and Google Chrome.

    For a visual guide in setting up MyDesk on Windows follow the video here (this link will open in a new tab).

    Next


    For Windows 10 and 11

    For Windows 10 and 11
    (only if you have been notified
    to migrate to MyDesk Home)

    To verify the version of Citrix Workspace App you have installed follow the steps outlined below:

    1. On Windows open windows Settings then navigate to Apps, Apps & Features, scroll down and click on Citrix Workspace App to find the version.
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    1. Smartcard middleware - download and install either the 64-bit driver or the 32-bit driver

    2. Smartcard readers - there are two types of readers supported by Credit Suisse. For both there is no need to install drivers

      Small foldable USB Smart Card Reader (SCR 3500)

      Small foldable USB Smart Card Reader Small foldable USB Smart Card Reader

      Desk mounted Omnikey Smart Card Reader (HID Omnikey 3121)

      Omnikey smart card

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    Skype For Business Optimisation

    To improve Skype For Business audio/video performance please review the knowledge base article KB0064087 in the Tech Store which can be accessed through your CS Desktop. If your CS Desktop supports RTOP optimisation capabilities you may download the plugin from here and follow the instructions to install the latest version on your home PC / Mac.

    Zoom Optimisation for CS VDI users

    Download Zoom VDI plugin here. Please review the knowledge base article KB0106975 in the Tech Store which can be accessed through your CS Desktop.

    Microsoft Teams Optimisation

    Teams optimisation is now supported within the Citrix Workspace App. MyDesk Standard users should update to the version on this landing page.

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    Supported Mac Operating Systems:

    macOS 12.x (Monterey), 13.x (Ventura) and 14.x (Sonoma) on Intel and Apple Silicon. Please ensure you have the latest operating system security and updates installed.

    Physical smart cards are not supported. You must use an RSA token or the RSA mobile app.

    Supported Mac Browsers:

    Safari, Mozilla Firefox and Google Chrome

    For a visual guide in setting up MyDesk on Mac follow the video here (this link will open in a new tab).

    Next


    For macOS 12 (Monterey),
    13 (Ventura) and 14 (Sonoma)

    For macOS 12 (Monterey),
    13 (Ventura) and 14 (Sonoma)
    (only if you have been notified
    to migrate to MyDesk Home)

    To verify the Citrix client version you have installed, navigate to Finder -> Applications, highlight Citrix Workspace App and select File -> Get Info. Make a note of the version information to compare with the latest version available from the download link.

    Please contact End User Support Services for technical issues.

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    Physical smart cards are not supported on Mac, therefor you must use a physical or mobile RSA SecurID Token.

    You will receive a welcome email with setup instructions. Follow the steps outlined below to download and install the app on your Android or iPhone device.

    Android

    1. Find and launch Google Play Store on your Android device.
    2. Within the Play Store search field enter ‘RSA SecurID’ and click on the ‘RSA SecurID Software Token’ application from the dropdown to display the info page.
    3. Click on the ‘Install’ option. Once the install completes click ‘Open’ to launch the application.
    4. Check the box to Agree to the license agreement and then follow the steps outlined in the welcome email to register your RSA SecurID token.

    iPhone

    1. Find and launch App Store on your iPhone device.
    2. Within the App Store search field enter ‘RSA SecurID’ and click on the ‘RSA SecurID Software Token’ application from the dropdown to display the info page.
    3. Click on the ‘Install’ option. Once the install completes click ‘Open’ to launch the application.
    4. Follow the steps outlined in the welcome email to register your RSA SecurID token.
    Previous Next

    Skype For Business Optimisation

    To improve Skype For Business audio/video performance please review the knowledge base article KB0064087 in the Tech Store which can be accessed through your CS Desktop. If your CS Desktop supports RTOP capabilities you may download the plugin from here and follow the instructions to install it on your home PC / Mac

    Zoom Optimisation for CS VDI users

    Download Zoom VDI plugin here. Please review the knowledge base article KB0106975 in the Tech Store which can be accessed through your CS Desktop.

    Microsoft Teams Optimisation

    Teams optimisation is now supported within the Citrix Workspace App. MyDesk Standard users should update to the version on this landing page.

    Previous

    Supported iOS Versions:

    Minimum iPadOS version (latest version of iPadOS 15, 16 or 17)

    Supported Browsers:

    Safari

    Note: Physical smart cards are not supported. You must use an RSA token or the RSA mobile app.

    Next

    To install Citrix Workspace App click on the App Store link below:

    Previous Next

    Physical smart cards are not supported on Mac, therefor you must use a physical or mobile RSA SecurID Token.

    You will receive a welcome email with setup instructions. Follow the steps outlined below to download and install the app on your Android or iPhone device.

    Android

    1. Find and launch Google Play Store on your Android device.
    2. Within the Play Store search field enter ‘RSA SecurID’ and click on the ‘RSA SecurID Software Token’ application from the dropdown to display the info page.
    3. Click on the ‘Install’ option. Once the install completes click ‘Open’ to launch the application.
    4. Check the box to Agree to the license agreement and then follow the steps outlined in the welcome email to register your RSA SecurID token.

    iPhone

    1. Find and launch App Store on your iPhone device.
    2. Within the App Store search field enter ‘RSA SecurID’ and click on the ‘RSA SecurID Software Token’ application from the dropdown to display the info page.
    3. Click on the ‘Install’ option. Once the install completes click ‘Open’ to launch the application.
    4. Follow the steps outlined in the welcome email to register your RSA SecurID token.
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    Welcome to MyDesk Temporary Access

    Select Your Home Region